If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.
Job Summary:
Waitrose is one of the fastest online grocery businesses, delivering through a number of our London branches and our Customer Fulfilment Centers (CFCs) in South Coulsdon and Enfield.
Posting End Date: December 30, 2024
Join John Lewis or Waitrose today
We respond to thousands of customers’ orders weekly, with over one million orders a year. Join our CFC and you’ll be helping to deliver this exceptional customer service that we’re renowned for in-store, online and into our customers’ homes. You’ll also help us to meet the strong and ongoing demand for Waitrose & Partners products and value throughout London.
Job Description:
As a Customer Delivery Driver, you will be the friendly face of our business – the helpful driver who delivers the unique blend of quality and outstanding service that you expect from Waitrose & Partners, right to our customers’ doors.
This is a really important ‘front line’ role that is a crucial part of our online operation, where you will be key in supporting our online growth ambitions. You will represent us with every single customer you meet, and their impression of Waitrose & Partners is down to you!
Working at Coulsdon CFC is a unique Partnership experience that locates you in a purpose built site that is closed to the public, with bespoke equipment to maximise your ability to deliver market leading service to our customers.
This job will require manual lifting of crates and delivering into houses and flats.
Duties & responsibilities:
Your role will be to deliver goods to our customers in and around Central London, with exceptional customer service. You will build strong relationships with our customers, demonstrating flexibility and integrity, whilst being legally compliant in your duties.
The Delivery Driver should always aim to exceed customer expectations and be able to use initiative to deal calmly with unexpected situations. A Driver Assessment will be required for this role.
Essential skills you’ll need:
* Full UK Manual Driving Licence, with no more than 6 penalty points.
Additional Information:
On completion of your 90 Day Earning Membership period, you will receive your Partner Card and will be entitled to our unique benefits package. This includes, and is not limited to,
* Partner Discount in John Lewis up to 25% off the majority of goods, and in Waitrose 20% off the majority of food and groceries.
* There are opportunities for subsidised learning, access to our exclusive Partnership hotels, the Partnership Suite at the O2 and so much more.
* At Coulsdon CFC we also have a subsidised Partner dining room, serving hot and cold food, a Partner Shop selling heavily discounted fresh food and free parking on site.
Next Steps:
* The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.
* You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
* Thanks for your patience in the meantime and for showing an interest in this role.
Pay: £13.92 Hourly
Scheduled Weekly hours: 37.5
Worker Type: Permanent Partner
Job Level: Partnership Level 10
Hours of Work: Full time and various Part time hours available
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Our Purpose
Feel inspired. When you join the Partnership you join a different kind of business. One that seeks to make a difference, not just to ourselves, but to the lives of everyone.
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