My client is a very successful Norfolk based organisation offering professional training in the Financial Services Sector as well as apprenticeships and leadership training.
My client pride themselves on being at the forefront of online delivery that inspires innovation, curiosity and professional growth through learning. My clients growing number of industry experts build the skills needed today to develop the experts of tomorrow within their specialist chosen sector.
If you are looking for a meaningful career within a progressive and expanding business, I would love to hear from you.
The Role
As a Business Support Officer, you will work as part of the business support team to provide core administrative and customer care services that ensure our company, contracts and programmes run successfully.
Responsibilities
1. Administration – To support the end-to-end administrative process of my client's contracts and programmes.
2. Compliance – To compliance check your own, team members and colleagues work to ensure it meets the required standards.
3. Customer Service – To provide support, information and guidance to my clients stakeholders ensuring their queries are progressed accurately and efficiently.
Key Tasks
1. Guiding potential learners and employers through their onboarding process.
2. Obtaining Personal Learner Records and reviewing these for recognised prior learning, ensuring all information is transferred to relevant systems.
3. Record and monitor the learners onboarding progress through HubSpot, ensuring all contacts and stages are recorded accurately.
4. Complete the learners pre-enrolment interview with them through Aptem ensuring the learners circumstances, capabilities, motivators and qualifications are all recorded accurately ahead of their enrolment meeting.
5. Review the information presented during the enrolment process for any potential funding adjustments.
6. Ensure all stages and requirements are fully, accurately, and diligently completed with signatures from the training provider, learner and employer.
7. Transfer key information on apprenticeships to The Apprenticeship Service accurately for employer approval.
8. Ensure employer contributions are fully paid before processing any learner ready for induction.
9. Timely processing of Change of Circumstances requests, making sure all changes are accurate, justifiable, and appropriate.
10. Process the Certification of learners in the same month they are recognised in EPA Pro.
11. Ordering course materials to support the delivery of our programmes.
12. Support the set-up and maintenance of key learner management systems such as Microsoft Teams and Office 365 folders.
13. Support the organisation of learning events and activities, such as new class cohort training dates into systems and ensure invitations are received.
14. Provide system and process support, ensuring colleagues follow administrative processes correctly and escalating where this may fall short.
15. Support with company administration, such as obtaining quotes for renewals or organising interviews.
Accountabilities
1. Timely and accurate processing of sensitive personal and commercial data.
2. Fully comply with company processes, policies, and procedures at all times.
3. A brand ambassador for my client, representing the company in a professional, polite and progressive manner at all times.
Requirements
1. Exceptional verbal and written communication skills to both internal and external stakeholders.
2. Naturally diligent, ensuring all information and data handled is accurate and to the highest quality standards.
3. A very keen eye for detail, and comfortable critiquing the work of others.
4. A team player, able to communicate positively and constructively with others. Keen to support others.
5. Exceptional organisational skills, that include a positive attitude to multitasking.
6. Very strong technology skills, proficient and competent with Microsoft Office, Microsoft Teams, and using Customer Relationship Management systems.
7. Honesty and integrity, owning mistakes and raising concerns.
Benefits
* Salary up to £26,000.00
* Remote working (nationwide)
* Smart / casual dress code
* 20 (plus Bank Holidays)
* 5 additional discretionary Christmas holiday days
* Nest Pension
* Commitment to your training and development
* Start the weekend early (2PM closing on a Friday)
* Team Social events
* Diverse and progressive culture
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