Customer Service Team Leader
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we're looking for a Customer Service Team Leader with great leadership skills to help us provide first class end to end customer experience.
Could that be you? If helping people gets you out of bed in the morning, and solving customer queries puts a smile on your face then we would love to find out more about you.
This role is based full time on-site at Willerby, Hull.
Here's why you'll love the Customer Service Team Leader role…
- Monitor and analyse performance to ensure the team meets service KPIs, proactively addressing any issues that arise
- Demonstrate a hands-on approach by handling customer interactions, resolving complex issues, and ensuring customer satisfaction.
- Facilitate training sessions to improve service skills, focusing on problem-solving, empathy, and customer retention
- Provide ongoing coaching and development for team members
Here's why you'll be great fit for the Customer Service Team Leader role…
-You have proven experience within Customer Service Managemen...