Domus have an exciting opportunity as a Fix Term Head of services to join a great charity who provide support to vulnerable adults. This role is hybrid and could turn permanent after 6 months.
In this role you will lead the turnaround and on-going performance of the supported living services in North Wales, providing support, guidance and direction to a team of Service Managers in achieving quality, customer and financial objective
Key Responsibilities:
Ensure the delivery of all commissioned hours for each service in the areas of responsibility, taking responsibility for monitoring under and over delivery, ensure the impact of any under delivery is managed effectively, documented on the care hours spreadsheet and where required escalated.
Ensure that an emphasis on the consistency of quality-of-service delivery for residents, customers, relatives and staff is always obvious and is demonstrated by the leadership teams within the homes/services.
Ensure the highest standards of care, customer service, hospitality and support are always delivered and evidenced through the completion of a documented monthly service visit and 3 monthly compliance audits.
Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.
Ensure that the service action ...