Company Description
We’ve come a long way from the local shop in Kennington Road, London in 1921. Back then, we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion and value. These three things are still part of our DNA – we’re still a local bike shop, but now with nationwide stores and a huge online store that operates on a global scale.
Job Description
The Opportunity
As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Area Manager, you will have a supportive responsibility for your store and team within The Frasers Group .
You will achieve this by assisting by training, coaching and progressing team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store.
Operations:
1. Assist with all store operations and deliver to expectation on all KPI’s
2. Support with the planning of workload to ensure a productive and efficient team
3. Make confident decisions, and delegate to the team effectively
4. Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
5. Assist with training and coaching the team to best practice
6. Use business communication tools to monitor completion of tasks and meet deadlines
Controls:
7. Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
8. Support with planning store schedules in line with store trading patterns and business expectation
9. Assist with compliance for processing of payroll issues and problem-solve effectively
10. Support with store daily structure to ensure store meets compliance, customer service and security standards
11. Be accountable for controlling wages
Sales
12. Understand business and customer expectation and motivate the team to deliver an excellent customer experience
13. Understand product features and benefits and assist with training the team to maximise sales opportunity
14. Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
15. Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
16. Use reports to analyse and support with commerciality of key products to impact sales and profitability
17. Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
Development
18. Assist with identifying internal talent and support performance management processes to drive exceptional performance
19. Support with identifying performance issues
20. Be self-driven in own personal development take on developmental feedback constructively
21. Understand and promote Frasers Group core values and coach the team to engage with these values
22. Encourage feedback from team and be a point of contact between the team and Assistant Manager
Leadership and Management
23. Inspire the team and act as a role model
24. Support with coaching and motivating the team to achieve success
25. Take responsibility of key areas to assist and be accountable for any outcomes
26. Develop relationships with the store team and ensure everyone is working to the same goals
27. Work with your Assistant Manager and contribute to the success of the store as a whole
Technical Skills
28. Cytech Level 2 qualification (or equivalent) or completion of the Evans Cycles qualification
29. Understand and comply with all health and safety procedures
30. Understand how to check, assemble and correctly build bikes, undertake repairs and all levels of service
31. Manage the booking process for services and repairs
32. Consistently meet agreed build and servicing targets
33. Complete safety checks and fit accessories
34. Use tools and machinery safely and keep work areas safe and organised
35. Advise and recommend products and services to suit customer need and budget
36. Use skills and knowledge to drive workshop KPI’s
Qualifications
The Requirements
37. Supervisory or Management experience working in a fast paced, high volume retail environment
38. Ability to positively impact results in sales, payroll and stock loss
39. Proven record of developing talented individuals
40. Must be able to work well under pressure and to strict deadlines
41. Committed to supporting the store manager to achieve the highest store standards and customer service experience
Additional Information
We've got a lot to offer..
What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:
42. Commission led bonuses across a wide range of products
43. Monthly Group Rewards and Recognition
44. Join the Fearless1000 Incentive Scheme watch video to find out more
45. We offer a wide range of Development Courses with National Qualifications
46. 40% Instore Uniform Discount
47. Discounted Gym membership
48. Group Wide 20% Discount across all Fascia.
49. Ride-To-Work Scheme (Eligibility subject to terms and conditions)