Service Designer
Location - Agile working with travel to Warwick and Quinton offices for meetings as required.
Job type: Permanent
Ref: 1010
Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
As the successful Service Designer, you will be responsible for ensuring the seamless design, transition, and delivery of new or modified IT services that align with business objectives and deliver value to Telent Highways clients. From a technology, networking or hosting background, you will have previous experience of engaging with strategic partners and customers to ensure robust solutions are designed, tested and delivered into BAU operations.
What you'll do:
1. Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes
2. Create Service Transition plans for the delivery of new services into operations including User Acceptance Testing (UAT)
3. Ensure Operational Readiness for new or modified ser...