Main area: General Outpatients
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 15 hours per week (Mon & Tues and to provide cover during annual leave & sickness when required)
Job ref: 193-6635567NCG
Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Townlands Memorial Hospital
Town: Henley on Thames
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 02/12/2024 23:59
Interview date: 29/11/2024
Receptionist - Part time 15 h/w
NHS AfC: Band 2
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions.
We are Aspirational and have a true desire to be dynamic and to innovate.
We are Resourceful and responsible in the way we work and live.
We are Excellent in our development, fairness and sharing best practice.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
Job overview
Receptionist - Outpatients Department Henley on Thames
An opportunity has arisen for a part time keen hardworking receptionist at Townlands Memorial Hospital. The post holder will be responsible for delivering an effective and efficient support service to the Outpatients department, to assist in the provision of quality patient care. This will include welcoming patients and being the first point of contact for patients attending the hospital. The role will involve checking the patient in, booking appointments and answering the telephone. To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships supporting in the day to day running of Outpatients.
Main duties of the job
* Greet patients when they arrive at the hospital and direct to appropriate waiting area.
* Check patients in on GPAS.
* Deal with enquiries from patients, relatives, members of primary and secondary care team.
* Maintaining good communication with other departments.
Person specification
* Secondary School education
* English GCSE or equivalent
Experience
* Ability to work to tight deadlines
* Previous teamwork experience
* Keeping calm under pressure
* Previous GPAS/EPR experience
* Experience of Medical Terminology
Professional Skills
* Good telephone manner
* Organisational skills
Interpersonal skills
* Excellent interpersonal and communication skills
* Ability to use own initiative and make decisions
* Work as part of a team
* Ability to communicate with staff at all levels
Additional Requirements
* A flexible attitude to working practices
* Flexibility in working hours
* Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
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