The Balmer Lawn Hotel are looking to recruit a highly motivated, articulate and organised individual to join our front of house team as our Head Receptionist/Reception Manager. Working on a shift basis, you would be responsible for providing the highest standard of customer service whilst maintaining accurate guest accounts/records and actively promoting the Hotel facilities. This role would suit someone looking for their first step towards management. For which further treatment would be given. This is the first time in nearly 10 years that this role has been available.
In return we can offer the ideal candidate:-
* A competitive salary to suit experience- Up to £28,000.00-£30,000.00 per annum based on 45 hours per week
* Meals on duty
* Continual personal development & training
* Statutory 28 days holiday
* Gratuities
* Full employee benefits after successful probation period completed- Use of leisure facilities, staff discount
Our Requirements:-
* To over see & lead the reception team
* To ensure all Reception duties are carried out effectively
* Meeting & greeting guests
* Checking the guest in and out using the hotel system
* Answering the telephone
* Processing payments
* Allocation of guest rooms and directing guests
* Have previous Reception experience within a four and/or five star property
* Previous use of Rezlynx, our hotel reservation system would be of benefit but training will be given
* Be computer literate
* Have an excellent command of written and spoken English, combined with excellent communication skills
* Be able to work well under pressure and have strong organisational skills
* Have a warm, friendly, engaging and professional attitude
This is an exciting time to join a first class 4 star Hotel.
AMRT1_UKCT