SENIOR IT ENGINEER
PERMANENT ROLE IMMEDIATE START
MONDAY – FRIDAY (Apply online only) / (Apply online only) (Tuesday and Thursday (Apply online only) / (Apply online only))
£41,040 PER ANNUM
• To provide 3rd Line Support for systems, servers and networking including Macs and telephony.
• To provide escalation support to 1st/2nd line IT staff.
Particular to the Post:
3.1 To assist in the day-to day maintenance of the college network by completing 1st and 2nd line support tickets on PC’s, Thin clients, Whiteboards/Smartboards, Printers, Apple Macs, IP telephones and physical infrastructure.
3.2 To be responsible for logging incident tickets, managing one’s own incidents to completion, ensuring users are kept informed of progress and reassigning or escalating tickets to senior staff where necessary.
3.3 To support all printing and copying devices and assist with toner and consumable changing.
3.4 To support and administer Office 365 for staff and students.
3.5 To support college telephony systems, including wired IP Phones, Wi-Fi and Smart Phones.
3.6 To support staff and students with their use of College Wi-Fi networks.
3.7 To ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practice.
3.8 To investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring...