Are you passionate about helping families find the perfect nursery setting for their children? Join Grandir UK, a leading provider of childcare solutions with over 85 nurseries across the UK and be part of our mission to provide exceptional care and support to families. This is a fixed term contract to cover maternity leave until August 2025.
Building strong relationships with customers and internal colleagues is essential to your success in this role, fostering a supportive and collaborative environment.
As a Customer Service Executive, you will play a pivotal role in ensuring that our customers receive a true understanding of Grandir UK's purpose and the unique offerings of our nurseries. By engaging in meaningful conversations and addressing customer queries carefully, you will assist parents in enrolling their children at our nurseries, fostering trust and confidence in our brand.
Handle customer queries through various channels including email, calls, live chat and text, both inbound and outbound, ensuring prompt and effective resolution.
· Collaborative Approach: Work closely with our nurseries to enhance occupancy rates and maximise enrolment capture, contributing to the overall success of our childcare facilities.
Customer Service Excellence: Proven track record of achieving and exceeding customer service standards, productivity goals, and key performance indicators (KPIs).
· If you are enthusiastic, positive, and enjoy building meaningful relationships with people, we want to hear from you! Employee benefits portal, which includes discounts at 100’s of online high street stores
Staff referral scheme – recommend your friends and family to work for us. and be rewarded with a cash bonus
Heavily discounted childcare
Wellbeing Day’ – an extra day off just for you
Healthcare cash back plan – claim cash back on medical procedures such as dental care and physiotherapy
Additional paid holiday for Christmas closure to spend with your family and friends.
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