Our established client is looking for an Inbound Customer Service executive for a long term temporary assignment with an immediate start based within a busy customer services department. All the calls are inbound and will be dealing with general customer questions and updating a database, using on line web chat and converting inbound sales enquires.
Based Rhymney Tredegar.
Hours are Monday to Friday 9-5
Key Duties:
* Provide exceptional customer service in taking orders by phone, fax and email
* Provide exceptional customer service in dealing with customer queries
* Ability to promote special offers, up-sell and cross sell
* To advise customers on services and products
* To update and amend company records in a timely manner
* Completion of quotations for customers
Person Specification
* Experience of working in a contact centre or retail environment for a professional organisation.
* Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
* Demonstrate a thorough and methodical sales approach to up sell and cross sell to customers.
* Offer a friendly and calm approach, demonstrating exceptional customer service skills.
* Excellent oral and written communication skills
Benefits
* Various individual and team incentive awards
* Free parking for all staff
* Fully equipped, state-of-the-art gym with:
* A full and varied calendar of social events arranged by both the company and employees
* Internet café with Nintendo Wii and a full-sized pool table
* Kitchens with refrigerators, microwaves and snack vending machines
* A one hour early finish each week
* TV with 24 hr news coverage
* A strong commitment to your ongoing training and career development