* 2nd Line Support Analyst
* Princes Risborough (Hybrid Working Considered)
* £25,000 - £29,000 + Pension Scheme + 25 Days Holiday
2nd Line Support AnalystPrinces Risborough (Hybrid Working Considered)£25,000 – £29,000 + Pension Scheme + 25 Days Holiday eDBS: All candidates must be willing to undergo an “Enhanced” DBS check if successful. We are excited to support a growing IT Managed Service Provider looking for a proactive 2nd Line Support Analyst to work closely with their school clients. This position is based in Princes Risborough with the possibility of hybrid working for the right candidate. As a 2nd Line Support Analyst, you will provide remote technical support, working within the escalation process, and ensuring the timely resolution of tickets. You will support 1st line team members and engage with various departments to ensure smooth issue resolution. Responsibilities & Skills Required:
1. Deliver exceptional 2nd line support to schools, ensuring top-notch customer service.
2. Guide and mentor 1st line team members, offering expertise in technical troubleshooting.
3. Swiftly address ICT emergencies and resolve incidents efficiently.
4. Manage server failures, perform system rebuilds, and oversee both on-premise and cloud-based systems (Office 365, Google Workspace).
5. Possess strong written and verbal ...