Job title - 1st Line Support Engineer – Civil Enforcement
Location: Leicester
Contract length: 6 months
Start: ASAP
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a IT Database Consultant to work for the world's leading manufacturer of chocolate and confectionary products.
The Role:
The 1st Line Support Desk Engineer will provide support to all users of our Digital Enforcement Solution. Ensure the efficient running of all hardware, software and services as part of a team of Enforcement Support Engineers.
Responsibilities:
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Provide telephone support, first line fault finding and investigations.
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Ensuring the InView Fault Management system is used to record issues and provide updates to the affected client.
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Generate and analyze system performance reports in order to proactively identify issues and opportunities for system optimization
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Undertake appropriate training for equipment and systems as and when necessary, via formal and informal training, including on the job training.
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Any other duties reasonably required within the skills required for the role.
Key Skills and experience required:
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Someone with a passionate interest or experience working with PC hardware and software; fault finding, diagnosing and repairing.
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Someone who is interested in learning bespoke and technical systems. "...