Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
1. Meet personal performance targets and Key Performance Indicators
2. Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment.
3. Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.
4. Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.
5. Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
6. Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups)
7. Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental healt...