Job Title: Complex Care Coordinator (Bridging Project)
Location: Shoreditch EC2A 3QT
Job type: Full-time permanent
Hours: 8 am - 6 pm Hybrid (3 days a week office - Tuesday / Thursday and Friday) 2 days home.
Salary: up to £30K pa (DOE) plus commission on GP
Role Overview
We are seeking a dynamic and organised Complex Care Coordinator to join our fast-paced Bridging Project team. This pivotal role involves coordinating high-quality home care services to support individuals transitioning between hospital and home, or within the community. You will be responsible for managing schedules, liaising with care teams and clients, and ensuring exceptional standards of care delivery in a demanding, fast-moving environment.
Key Responsibilities
* Plan, organise, and manage care schedules for service users, ensuring appropriate allocation of carers.
* Respond promptly to changing care needs, making adjustments to schedules as required.
* Work collaboratively with healthcare professionals to ensure smooth care transitions.
Staff Supervision & Support
* Lead and support the care team, providing guidance and supervision to maintain high standards.
* Co-ordinate staff inductions, training, and performance reviews.
* Manage staff rotas, ensuring coverage for weekdays, evenings, and weekends.
Client Relations
* Act as the main point of contact for clients and their families, addressing concerns or issues promptly.
* Oversee onboarding, initial assessments...