All the details
Work Pattern:
Week 1: Sunday 11:45-17:00, Thursday 10-18, Friday 10-19
Week 2: Tuesday 10-18, Friday 11:45-17, Saturday 10-18
This is a temporary vacancy that is shopfloor based but involves talking to our customers about our Bank products. Due to the nature of this role, we are unable to accept applicants that are under 18 years of age. Please make sure you are aware and have read and understood the job description before applying for this role.
INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS
What we are looking for:
We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers – and a motivation to know your store's performance and a want to improve it day on day/week on week will make you successful.
Purpose:
We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
Core Responsibilities:
* Proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
* Be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
* Introduce products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive.
* Support the wider store-team in delivering an outstanding shopping experience.
* Place the customer’s best interests first, seeking to provide a great shopping experience.
Key Capabilities:
* Self-motivated individual who strives to contribute and perform.
* Understand the role that you play within the store and within the success of M&S.
* Support line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
* Adapt and listen to the customer’s needs to provide a positive M&S experience.
* Open to and acts on feedback, seeking this regularly.
* In control of their own responses and considers how to share their perspective positively.
* Understand the need for change and positively support the business as we evolve our Bank and Services model in stores.
Key Accountabilities:
* Support the store targets for Bank & Services product introduction.
* Become the authority on the products that you are asked to introduce.
* Always act with integrity and adhere to compliance requirements when introducing our financial products.
* Communicate with Store Leadership colleagues on successes and opportunities.
* Share your knowledge and experience with store colleagues to help the store’s performance.
* Be aware of store level and bank performance to help consistently deliver suitable introductions.
* Approach suitable customers to introduce our Bank and Services financial products.
* Serve our customers efficiently, thoughtfully, and compliantly.
Technical Skills / Experience:
* Ability to connect to our customers and establish relationships with store colleagues.
* Comfortable to start conversations with customers about our products.
* Self-driven and determined to improve on your own performance.
* A solid basic level of digital capability.
* Self-accountable to stay up to date with training and new digital enhancements.
* An active interest in how our customers are shopping across different channels.
* An appreciation of the importance of loyalty products.
* Adaptability to change through different priorities and campaigns.
Key Relationships:
* Our customers
* Your colleagues in store and Bank and Service Colleagues
* Your Store Leadership Team
* M&S Bank and Service Performance Manager
#J-18808-Ljbffr