Are you passionate Customer Advisor with experience providing exceptional customer service in Denbighshire? Do you speak fluent Welsh and want to be office based? If so, we’re looking for a dedicated Welsh Customer Advisor to join a dynamic, friendly team! If this sounds like you, please click APPLY to be considered!
Benefit:
* A supportive and inclusive work environment
* Personal development grants
* Comprehensive training and ongoing support
* Healthcare cashback scheme
Responsibilities:
* First point of contact dealing with telephone and face to face based enquiries
* Organising repairs, applications for housing, dealing with complaints effectively
* Providing a response to customers where possible in line with relevant policies
* Offering support, advice and understanding where required to customers
* Covering reception when required to ensure visitors receive excellent first contact service
* Manage deliveries and to manage incoming mail and to prepare outgoing mail
* Receive and keep secure any Tender documents to ensure safe handover to the appropriate person
* General administration activities and maintaining records accurately
Skills and experience required:
1. Fluent Welsh Customer Advisor and English speaker
2. Strong communication and problem-solving skills