Pertemps are recruiting for a customer service & sales support for a global manufacturer.
Excellent salary of £26,000 - £30,000 per annum depending on experience.
Are you detail-orientated and empathetic ?
Responsibilities:
* Reply to various customers’ requests through emails or by phone.
* Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
* Daily invoices control conformity of prices, properly sent to customers.
* Issue customer credits.
* Overdue follow up: issue and send account statements, payment follow-up.
* ERP system maintenance.
* Quality complaints follow up.
* Monitor product recall.
* Archiving of customer service documentation for audits purposes.
* Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment.
Skills and qualifications:
* Meticulous and detail orientated.
* Good understanding of IT systems, Excellent user skills.
* Empathetic, patient, and clear communication skills.
* Accountable and takes responsibility.
* Customer service experience from the MD industry.
* English proficiency.
* Strong customer service focused mentality.
* Excellent communication skills.
If you’re an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now!!