Job summary
Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Main duties of the job
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
Maintainingand monitoring the practice appointment system
Processpersonal, telephone and e-requests for appointments
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Signpostpatients to the correct service
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Readcode data on EMIS
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information as required
Inputdata into the patients healthcare records as necessary
Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner including emis tasks and emails
Completeand log the daily fridge temperature and monthly data logging on TeamNet
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall clinical staff with general tasks as requested
About us
Sleights andSandsend Medical Practice is a General Medical Services Practice, located nearWhitby, North Yorkshire. It has a current list size of 5,200 patients.
The Practiceprovides services to residents of Sleights, Whitby and the surroundingvillages. It has a branch surgery at Sandsend, approximately 5 miles from themain Surgery in Sleights, along the coast. Both surgeries are purpose built,have a dispensary and parking. The Sleights Surgery is owned by the Partnersand the branch surgery has a long term lease. The Practice dispenses to 65% ofpatients.
The Practice has a dedicated team which workstogether to deliver high quality, accessible care within a supportive, friendlylearning environment. The GP Partners and salaried GPs work part-time as wevalue a healthy work / home balance.
Job description
Job responsibilities
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
Maintainingand monitoring the practice appointment system
Processpersonal, telephone and e-requests for appointments
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Signpostpatients to the correct service
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Readcode data on EMIS
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information as required
Inputdata into the patients healthcare records as necessary
Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner including emis tasks and emails
Completeand log the daily fridge temperature and monthly data logging on TeamNet
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
1. Educated to GCSE level or equivalent
Experience
Essential
2. Experience of working with the general public
Desirable
3. Experience of administrative duties
4. Experience of working in a health care setting
Skills
Essential
5. Excellent communication skills (written and oral)
6. Strong IT skills
7. Clear, polite telephone manner
8. Competent in the use of Office and Outlook
9. Effective time management (Planning & Organising)
10. Ability to work as a team member and autonomously
11. Good interpersonal skills
12. Problem solving & analytical skills
13. Ability to follow policy and procedure
Desirable
14. Use of a clinical computer system