IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
SALARY: up to £34,000 per annum (depending on experience) + Benefits
LOCATION: Egham, Surrey with Hybrid Working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 8:30am - 5pm Monday to Friday (No Weekends)
JOB OVERVIEW
We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills. This position is officially know within the organisation as an IT Support Officer.
Working as IT Support Technician / Second Line Helpdesk Engineeryou will primarily be responsible for ensuring that the organisation’s information technology systems work effectively. You will be responsible for the installation of computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components.
Within your role as the IT Support Technician / Second Line Helpdesk Engineeryou will serve as the first point of contact f...