Brook Street is excited to partner with a prominent company in the energy sector as they seek motivated Credit Control Agents to join their dynamic team in Northern Ireland (This role is fully in Northern Ireland and not mainland UK). This full-time, permanent position is ideal for individuals who thrive in fast-paced environments and are committed to maintaining financial health through effective cash collection strategies.
Key Responsibilities
Cash Collection Management: Oversee cash collections for residential accounts, ensuring timely processing of payments.
Policy Compliance: Adhere strictly to the company's credit policies, ensuring fairness and consistency in all customer interactions.
Proactive Communication: Make outbound calls to follow up on overdue payments and address credit control issues.
Performance Targets: Meet or exceed cash collection targets and key performance indicators (KPIs) to support financial objectives.
Debt Management: Identify overdue accounts and initiate referrals for external debt collection or legal action when necessary.
Payment Plans: Collaborate with customers to establish suitable payment plans aimed at reducing outstanding debt.
Debtor Oversight: Manage outstanding debtors, ensuring all accounts are tracked and properly handled.
Customer Service Support: Address customer service inquiries related to payments, providing prompt and effective resolutions.
Professional Communication: Respond to emails and communicate clear...