Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.
KEY RESPONSIBILITIES
Key responsibilities in this role include:
1. Providing technical support to customers.
2. Diagnosing and resolving technical issues.
3. Escalating issues to the appropriate teams when necessary.
4. Documenting solutions and maintaining knowledge base.
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