Experienced Plant Hire Service Desk Coordinator
The Role:
Our nationwide Construction company's Plant and Tool division hires a range of equipment including diggers, dumpers, and small hand tools to companies within the construction, utilities, and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators play a pivotal role in driving our clients' success by building strong customer relationships, understanding their hire needs, and ensuring they can meet them. This is a challenging, fast-paced, and rewarding role that provides a fantastic platform to grow and progress within the organisation.
A typical day will include:
* Processing all hire desk administration, including customer and supplier queries.
* Managing approximately 40-50 incoming and outgoing hires per day.
* Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities.
* Load checking vehicles and working effectively with the depot team of drivers and fitters.
* Resolving customer complaints and supplier issues efficiently.
About You:
Successful applicants should demonstrate the following:
* Previous experience of working within a high-volume hire desk role in the construction industry is essential.
* Excellent customer service skills with a focus on increasing sales.
* Effective communicator with strong organisational skills and attention to detail.
* Proficient IT skills with a working knowle...