The Role
We require a meticulous, detail-oriented Aftercare Coordinator to join our Aftercare team. This individual can be based in any of our regional offices, Leeds, Manchester, Birimingham, Stockton-on-Tees. You will be collaborating with all stakeholders including external clients, end users, consultants, and contractors also with internal teams in Aftercare and Operations.
What you will be doing:
* Ensuring that the Aftercare department fully implements and complies with company policies and procedures.
* Monitoring and tracking defects periods for projects and assist in co-ordinating defects response at end of rectification periods.
* Ensuring defects notifications are addressed within timescales specified in project contractual documentation.
* Managing and as far as possible minimise cost of defect rectification. In conjunction with Commercial department, ensure recovery of costs from relevant party wherever necessary.
* Identifying recurring defects and poorly performing subcontractors and escalate within the business for intervention if appropriate.
* Compiling information for preparation of management reports and dashboards relating to Aftercare performance.
* Conducting familiarisation and quality visit to project prior to completion and handover.
* In conjunction with Regional Aftercare Managers and delivery teams, identify and confirm if a notification is a genuine defect or a client related issue.
* Liaising an...