Permanent Service Delivery Manager
Location: Nottingham (Accessible via public transport)
Salary: £30,000 - £35,000 (Depending on Experience)
Hours: 37.5hrs Monday - Friday
Role Overview:
As a Service Delivery Manager, you will be responsible for overseeing the delivery of services to clients, ensuring that all services are delivered efficiently, on time, and meet the expected quality standards. You will work closely with internal teams and clients to identify needs, solve problems, and drive continuous improvements. This role requires excellent communication, leadership, and problem-solving skills to manage both client expectations and operational performance.
Previous experience within the technology, IT or Software industry would be desirable!
Key Responsibilities:
- Lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients.
- Build and maintain strong relationships with clients, understanding their needs and providing solutions.
- Manage the end-to-end service delivery process, including planning, execution, and continuous improvement.
- Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring adherence to agreed standards.
- Manage service incidents, escalations, and problem resolution to minimize service disruption.
- Work with cross-functional teams (technical, support, ac...