As part of The Mortgage Works (TMW) New Business team you'll be responsible for completing a variety of tasks and taking ownership of mortgage applications. You'll consider each application and supporting information of that application on its individual merits, evidencing logical thinking and assessing in line with our policy guidance to quickly and confidently to progress the application towards offer.
We are looking for an individual that has a passion for people and puts them at the heart of everything they do. You will possess excellent organisational skills, working off your own initiative and prioritising your workload. You will have excellent understanding of the, The Mortgage Works mortgage application process and procedures as well as strong analytical and problem-solving skills. You will be an individual who always demonstrates strong customer first behaviours and a will to support, nurture and encourage colleagues to perform at their best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth, Sheffield or Wakefield office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
You'll need a strong focus on quality to ensure that the team provides our customers with first class service and help to develop the team members to be the best that they can be. You'll be the point of referral for the most complex queries.
You will support your team leader and colleagues to create a high performing team that is focused on continuous improvement and will use your extensive underwriting and mortgage processing knowledge to make informed decisions to ensure the right solution is met first time. You may also be required to deputise and support the team in your leader's absence along with liaising with senior leadership.
Key to the success of this role will be supporting the growth and development of the operational team members. This will be coordinating training needs, improving performance as required. Through it all, your goal will be delivering great customer service and maintaining the highest quality within Service Level Standards.
About you
As a minimum requirement you'll:
* Existing TMW Underwriting Mandate required.
* Have TMW New Business mortgage processing knowledge, with a good experience of the Buy to Let mortgage market.
* Can demonstrate good workload management skills, showing adaptability, effective time management and ability to manage personal workload and working to deadlines.
* Can take ownership of cases when dealing with non-standard documentation and apply common sense lending while utilising accountable freedom when making a lending decision.
* Have experience providing constructive in-depth feedback on a one-to-one basis and group coaching/training sessions.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub - Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.