An excellent opportunity has arisen for a Concierge Security Officer to join Kingdom Services Group Ltd, working at a supported living site in Lancaster, LA1 area.
Applicants will need to undertake an EDBS and will need to be able to understand Safeguarding.
Hours: On average 48 hours per week, shifts as per site rota. 4 on 4 off, Monday to Sunday 21:00pm - 09:00am.
Pay rate: £11.44 per hour.
What’s in it for you?
* Contributory pension scheme.
* A friendly and supportive team.
* Training, career development & progression opportunities.
* Overtime opportunities.
* Access to advanced / early pay scheme.
* Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
Person specification:
* A valid SIA DS licence.
* A full five year checkable employment history.
* Excellent customer service skills.
* Previous experience in a similar role is desirable.
* Excellent communication skills are required both written and verbal.
* Have a good level of judgement professionalism.
* IT skills.
* Physically & medically fit.
* Be of smart appearance.
* Enthusiastic and willing to develop new skills.
* 2 – 5 years’ experience would be advantageous.
* Must have the ability to deal with the emergency services.
* Must be willing to undertake an enhanced DBS.
Responsibilities:
* To communicate and engage effectively with clients and visitors.
* To act as first point of contact for clients and visitors.
* Collection/distribution of flat keys.
* Signing visitors in/out of building & ensuring visitors procedure followed.
* To complete void register.
* To participate in completing duty of care register and to respond to any concerns relating to this.
* To ensure that security of clients and the project is maintained by completing hourly patrols and recording appropriately, by monitoring CCTV and completing notes and clients and visitors movements. CCTV management/operation.
* With basic health and safety knowledge through training complete visual inspections of the property and make notes to ensure health and safety requirements and maintained including fire procedures.
* To report any out of hours emergency repairs.
* To ensure office environment is maintained to health and safety standard.
* Assist with access and monitoring of contractors.
* To complete concierge check lists and feedback and record any relevant information in communication book and handover to day shift staff.
* Complete incident reports if required.
* Report any significant client issues to on call staff/supervisor.
* To undertake relevant training as required.
* Observe boundaries & confidentiality polices.
Knowledge and Experience:
* An understanding of Health & Safety at work & the likely issues to occur in a residential building.
* A mature & non-judgmental attitude to working with a client group that may present challenging behaviour.
* Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely.
* Teamwork - Considerate & supportive, flexible & responsible.
* Customer Focus - Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
* Able to be flexible in approach to responsibilities and to working hours.