Facilities Assistant
Up to £28,000
Bracknell
Mon to Fri - Hours 9am-3pm ONLY
Resourcing group have an exciting opportunity to join the Leading FM & Real Estate company. My client is looking for Facilities Assistant to join the team in Bracknell
Job overview
The successful candidate will be responsible for providing the operational delivery of the FM Help Desk. Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support and assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
Key Tasks
Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
Providing support or assistance for incoming issues related to FM.
Working through the process of solving problems with clients.
Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
Reporting customer feedback and trends to Management Team.
Answer Helpdesk / Switchboard calls.
Log service requests on CAFM system.
Continually updating customers using the communication Strategy.
Request updates from Hard / Soft Services teams.
Updating cl...