Explore is an adventure travel expert focusedon sustainable small group holidays which create stories to tellfor a lifetime. From classic group tours and family adventures towalking wildlife and cycling trips. With around 100 countries tochoose from our customers explore the world with us.Join us on ourjourney creating extraordinary travel experiences forall.
At the heart of all of this is a passion totravel responsibly. We aim to always be welcomed back forcommunities and cultures to benefit and wildlife to flourish. In acomplicated world thats full of potential we strive to be betterthan yesterday.
We put people at the heart ofeverything we do and are proud of the extensive benefitswe offer.
This role is based in FarnboroughHampshire with 2 days per week in the office. Our office is withinwalking distance of the train station and has free parking. This isa fulltime position however work life balance is important to usand so we are open to discussion on flexible working patterns(minimum 4 days perweek).
Salary:
About therole:
Every role at Explore is equally important.This newly created role will support our Tour Leader Manager toensure that our tour leaders are properly supported and have allthe resources they need to lead safe and successful tours.Our tourleaders are the face of Explore. They are crucial in ensuring thatour customers have the best possible experience when travellingwith us so its our goal to ensure we have the best leaders in theindustry. Explore works with over 700 tours leaders based in around100 countries and this role will assist the Tour Leader Manager inensuring we have a highly engaged team of global tour leaders whofeel a valued part of our business and are exceptional Explorebrand ambassadors.A typical working daywill be varied keyresponsibilities will be:
* Completingrecord forms for new tour leaders
* Maintainingour tour leader database
* Managing our tourleader Facebook page
* Communicating with tourleaders assisting with their enquiries and providing generalsupport
* Supporting with tasks such asupdatingtour leader documentation running tour leader competitionscompiling data for our Tour Leader of the Year Awards sendingenewsletters assisting with online leader training contactingground agents to request leaderschedules
* Ensuring our ground agents havesufficient supplies of Explore branded materials including tourleader kit
* Being flexible and willing to helpwith other tasks within the product team this may include assistingthe Risk Manager maintain our risk database or our helping ourProduct Managers with varioustasks
Am I the rightperson
Were looking for someone who has a passionfor travel who is looking to work for an ambitious purpose ledcompany and who has a belief in sustainabletravel.
This role would suit someone who hasexperience working in a reception/front ofhouse/administration/hospitality role who is organised hasexcellent attention to detail strong administrative skills and theability to get things done quickly and efficiently. Experienceworking in the travel industry is advantageous but not essential.Were looking for someone who is a team player who wants to beinvolved in supporting our global tour leader network and who isadaptable and keen to learn and develop in therole.
Strong written and verbal communicationskills are essential. We work with many partners around the worldso you must be able to celebrate diversity and build greatrelationships with other departments around the business plus ourglobal partners. Someone with great people skills would flourish inthis role as there will be lots of interaction with our 700 tourleaders.
The desire for continual improvement isbuilt into the company DNA as we live up to our values to#BeBetterThanYesterday. Its vital that you want to help deliverexceptional customer experiences as one of our targeted aims is toraise our Net Promoter Score (NPS).Whilst we work hard the companyethos is that we work in a place that is both positive and fun andso it is essential that the successful candidate can fit into thisenvironment.
We aim to be better than yesterdayand our values will be close to yourheart.
Diversity is to be celebrated. Life wouldbe dreary and change would be slow if we all thought the same way.We challenge our ideas each other and our business partners alwayswith respect and kindness.
Explore is part ofHotelplan Group a wellestablished and diverse family of specialisttour operators with a long tradition of developing and operatingmarketleading experiences. The family comprises ski walking andLaplandholidays with Inghams andSantas Lapland; adventure travelwith Explore; and selfguided holidays withInntravel. Sustainabilityand responsible tourism is at the core of everything we do andshould be a passion for everyone employed by thegroup.