Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster.
The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer retention, and generate additional opportunities.
Post-Sales Support
Answer customer enquiries by telephone and email.
Ensuring customer data is kept up to date including delivery information.
Monitor deliveries daily and communicate with carriers to resolve issues, keeping all parties informed. For example, contact the customer for high-value orders out for delivery or notify them of any delays.
Booking in commissioning orders and filing completed sheets.
Monitor, request and file copies of contractors insurance and training certificates.Reception duties
Greet visitors and contractors if they are unable to be greeted by the host.
Prepare the conference room for management meetings.Skills and Attributes:
Well developed communication skills; ability to communicate to all levels.
Able to demonstrate an excellent level of customer service.
Computer literacy in MS Office
Good level of literacy and numeracy.
Organisational skills with the ability to prioritise a varied and demanding workload
Problem solving skills
Excellent team player
A high level of commercial awareness.Qualifications and Experienc...