Job Title: IT Helpdesk Engineer
Location: St Asaph, Wales
Salary: £28,000 - £35,000 per annum (depending on experience)
Job Type: Full time, Permanent
Working Hours: 5 days a week, 9am to 5.30pm
About Us:
Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, specialising in managed print services, IT support, and communications. As one of the fastest-growing companies in our sector, we are proud to be part of the rapidly expanding Flotek Group. We are committed to growth, innovation, and excellence, offering an EMI scheme for all staff to share in our success.
About the Role:
Based at our regional office in St Asaph, our team plays a key role in providing managed IT, print, and communication services to clients throughout North Wales and beyond. We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role.
In this position, you will be responsible for handling service requests from customers requiring technical assistance, triaging issues to provide immediate solutions where possible, and escalating more complex problems to senior engineers when necessary. The role also includes...