The customer service manager will be responsible for leading a team to deliver exceptional customer service within the Manufacturing / Distribution sector. The role requires the successful candidate to drive service improvements and ensure customer satisfaction across Europe.
Client Details
Our client is a prominent player in their area, boasting a workforce of over 1000 employees. With a robust presence in the market, the company prides itself on delivering high-quality products and exceptional customer service.
Description
This Customer Service Leader will take full responsibility of the entire Customer Service department. You'll manage a team as well as playing a hands on role with key business customer accounts.
The duties of this team starts at the point of order, and works closely with the customer right through to delivery of order in full.
1. Provide leadership and guidance to the customer service team
2. Develop and implement strategies to improve customer service
3. Handle complex customer complaints and queries
4. Measure customer satisfaction and analyse feedback
5. Collaborate with other departments to ensure product and service delivery
6. Train and develop team members to enhance their skills
7. Participate in recruitment and performance evaluation processes
8. Stay updated with the latest industry trends and customer service best practices