Head of Operations – Competitive Salary – Portsmouth, PO1
The Role
Are you an experienced operations manager with a knack for driving performance through data? Do you thrive on building strong teams and improving processes to meet strategic business goals? If so, we have an exciting opportunity for you.
We’re a tight-knit team of telemarketing experts, looking to appoint an experienced and highly motivated Head of Operations to our growing team.
You will play a key role in optimising our department's performance, increasing client retention, and identifying new opportunities to improve business direction.
This role involves managing a dynamic team, setting expectations, and supporting them through coaching and development while aligning their efforts with the company's strategic vision.
Key Responsibilities:
Build and manage the renewal pipeline, ensuring team targets are met and assisting as needed.
Monitor and take ownership of KPIs, using data insights to drive improvements and initiatives.
Align operational activities with company strategy and long-term goals.
Provide clear team communication, fostering a culture of accountability, trust and self-sufficiency.
Deliver training, coaching, and development plans, mentoring the team for growth.
Ensure excellent client communication and establish strong partnerships, focusing on growth accounts.
Oversee process optimisation, data-driven decision-making, and lead innovation ac...