About Push.Bike:
Push.Bike (trading as Objective 1 Ltd) is an innovative e-commerce and performance marketing company with a clear mission: to empower retailers with cutting-edge tools and strategies that deliver exceptional results.
We pride ourselves on staying ahead in the fast-paced world of digital marketing and e-commerce, helping our clients grow and thrive in a competitive market. As an Account Manager, you’ll join a collaborative team that values excellence, innovation, and forward-thinking.
Position Overview:
We’re transforming the success of retailers through our cutting-edge e-commerce platform.
As an Account Manager, you’ll play a pivotal role in ensuring the success of our Push platform, supporting both current and future retailers. Your role will focus on exceptional client service, fostering partnerships, and driving measurable results.
This is a hands-on role where you’ll work closely with the Performance Marketing team, helping retailers thrive through tailored solutions and strategic insights across all our services.
Key Responsibilities:
* Act as the primary contact for clients, ensuring their needs are understood and exceeded. Build strong, trust-based partnerships for long-term success.
* Monitor account performance, address challenges, and implement solutions to optimise client satisfaction and retention.
* Collaborate with clients to align on their goals and tailor strategies using our evolving tools and services.
* Manage and oversee projects designed to improve retailer outcomes using the Push platform.
* Work seamlessly with sales, technical, and operations teams to ensure flawless service delivery.
* Assist with the sales process, including recruiting new customers, upselling existing ones, creating proposals, and participating in initial client conversations.
* Facilitate the onboarding process for new customers, ensuring they are set up effectively on the Push platform.
* Stay ahead of trends in digital marketing, e-commerce, and cycling technology to provide clients with a competitive edge.
* Identify additional services and products that can deliver greater value to clients and drive revenue growth.
* Prepare detailed reports and present actionable insights to clients and internal stakeholders to drive continuous improvement.
What We’re Looking For:
* Proven experience in account management, customer success, or similar client-facing roles, ideally in SaaS, e-commerce, or digital marketing.
* Knowledge or passion for the cycling and sports industry is a strong advantage.
* Hands-on experience or familiarity with performance/digital marketing is highly valued.
* Exceptional rapport-building and sales skills to nurture lasting client relationships.
* Outstanding organisational skills and the ability to manage multiple projects effectively.
* Analytical mindset, including experience in data analysis and performance reporting.
* A degree in Business, Marketing, or a related field is preferred but not essential—relevant experience is equally valued.
What We Offer:
* A competitive salary and clear opportunities for career progression.
* Flexible hybrid working options (Bristol-based or remote).
* The opportunity to work with a passionate, innovative team.
* Regular opportunities for professional development and training in digital marketing and e-commerce trends.
Job Type: Full-time
Pay: Competitive
Additional pay:
* Bonus scheme
Benefits:
* Casual dress
* Employee discount
* Work from home
Schedule:
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* Account management: 1 year (preferred)
* sales: 1 year (preferred)