About the Role:
As a Reservations Coordinator, you will work closely with the Reservations Manager to oversee all aspects of Reception. You will be responsible for ensuring the smooth day-to-day running of our Reception area, and as part of our small, close-knit team, you will occasionally be called upon to assist in other departments.
Key Responsibilities:
• Manage all bookings, including handling payments and ensuring accuracy.
• Act as the main point of contact for guests, providing a friendly and professional service from first inquiry to post-departure.
• Greet all guests upon arrival, ensuring a warm welcome and seamless check-in experience.
• Oversee administrative tasks for all departments, ensuring smooth operations across the business.
• Anticipate guest needs and go the extra mile to ensure we deliver 5-star service at every opportunity.
• Manage the company's social media accounts, including Facebook, Instagram, and TikTok. This will involve creating posts, responding to guest inquiries, and helping build the online presence.
• Assist with marketing efforts to promote our client’s brand and attract new guests.
What We're Looking For:
• Strong communication and interpersonal skills with a friendly and approachable manner.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• A proactive and enthusiastic approach to work with...