Company Description
Brown’s Natural Pet Store is a specialist destination store in Worthing, West Sussex. We offer a holistic and healthy approach to pets’ well-being, specialising in natural feeding. Our knowledgeable staff provides one-on-one advice to meet the specific needs of you and your pet. In addition to natural foods, treats, toys, and health treatments, we also offer homeopathic, herbal, and all-natural remedies.
Role Description
We are seeking a forward- thinking leader to head our retail locations in both Goring & Ferring. This brand new role will be key to driving store performance, enhancing customer experience, and achieving financial goals. As the Head of Retail, you will be a key leader, inspiring and motivating teams while ensuring operational excellence. The ideal candidate will have strong leadership skills and a passion for delivering exceptional customer service, alongside managing day-to-day operations to align with company goals and values.
Key Responsibilities
Store Operations: Manage all aspects of daily operations, ensuring excellent service and an organised environment. Implement and manage operational procedures to boost efficiency, reduce costs, and improve productivity.
Staff Leadership: Lead, coach, and motivate store consultants, providing training and support to help the team reach KPIs. Foster a positive, collaborative work environment with ongoing performance reviews and development plans.
Stock Management: Manage inventory to meet demand, manage stock turnover, and maintain clear communication between stores and our warehouse.
Customer Service: Ensure high standards of service, handle escalated queries, and develop strategies to enhance customer LTV.
Financial Performance: Drive sales and financial performance, generating regular reports on operational metrics.Work closely with Senior Management to analyse performance and develop strategies to exceed targets.
Health and Safety: Serve as the appointed Health and Safety person for the stores, conducting audits, identifying hazards, and ensuring compliance with all relevant regulations.
Requirements
Proven retail management experience, ideally in the pet retail sector.
Strong leadership skills with a demonstrated ability to develop and motivate teams..
Exceptional customer service and communication skills, with a passion for exceeding customer expectations.
Financial acumen with experience managing sales performance and reporting.
Strong organisational skills, with the ability to manage stock, operations, and staff efficiently.
Knowledge of health and safety regulations in a retail environment.
A passion for animals and pet care is highly desirable.
If you’re a results-driven leader with a passion for retail and customer service, we encourage you to apply for this exciting opportunity!
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