Job Summary
We are seeking an experienced and skilled Service Desk Support Analyst to join our Information Technology team at Bakkavor Group PLC.
As a key member of our team, you will be responsible for providing exceptional first-line IT support services to both internal and external customers, ensuring that service levels are achieved and expectations are met or exceeded.
Some of your key duties will include identifying risks associated with existing and new/changed services, enforcing IS standards and policies, delivering exemplary IT service to the highest professional standards, and contributing to the continuous improvement of our team.
* Proactively monitoring the risk associated with existing and new/changed services
* Enforcing IS standards and policies to ensure a high level of service delivery
* Delivering exceptional IT service to the highest professional standards
* Contributing to the continuous improvement of our team and services
* Being a strong advocate and ambassador for Group IS
* Supporting continuous improvement opportunities and knowledge sharing
* Creating and maintaining knowledge articles for IT colleagues and customers
* Reviewing third-party services and managing calls effectively
About You
We are looking for a customer-focused individual with a passion for technology and IT service delivery. You will have previous operational experience of working in an IT support environment with a good degree of technical knowledge.
Excellent communication, collaboration, decision-making, and analytical skills, with a strong attention to detail and ability to work to tight timescales, are essential for this role.
Experience working to ITIL practices is highly desirable, but not essential.
What We Offer
When joining Bakkavor Group PLC, you can expect a highly competitive rewards package, including a group pension, bonus, private medical insurance, and other flexible benefits.
You will also enjoy opportunities for excellent career progression and personal development across the Bakkavor group.
We are committed to the wellbeing of our employees, offering emotional, physical, and financial support services delivered by our fantastic team of wellbeing champions.
Proud to be Bakkavor
We are a global leader in the fresh prepared food industry, creating innovative products for our customers in the UK, US, and China.
We are ambitious, full of ideas, and ready for more people to join us who share our passion for quality.