Job Description
Do you have a passion for customer service? Doyou want to make a real difference in people's lives and help our customers thrive? If youhave experience of working in benefits, housing income or another related area and want to join an organisation recognised as aGreat Place to Work, we want to hear from you!
Our friendly and high-performing Income Management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. Youll manage a patch of around 1000 homes, taking the time to develop relationships with customers. You will provideadvice and support to those having difficulties with rent payments with a focus on tenancy sustainment. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential.
Experience in housing or benefits advice would be helpful. Someone who can independently think around problems or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.
It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, its about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.
Thisis a full-time, 9-month fixed-term contractrole coveringthe Worcestershire (WR1 1RE) andHerefordshire r...