We are currently recruiting for a Customer Service Representative on behalf of our client, a well- established and highly successful organisation based in Tolworth area.
Key Responsibilities:
The Advisor is in the front line of customer communication, a professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking, and problem-solving skills.
* When speaking to a customer on the telephone, always be polite and professional; aiming to answer their query as quickly and efficiently as possible without making them feel rushed.
* All telephone calls are priority and should be answered as quickly as possible. Ensuring there is adequate phone cover when leaving the workstation for any reason.
* Ensure that all requests from the customer are actioned accurately and sufficiently.
* Raise awareness of repetitive complaints or potential problems, with the Customer Service Supervisor
* Inputting cheque and deposit payments into the sales system and producing debt recovery files.
* To work across other sections within Operations where workload, scheduling and skillsets require. These include but are not limited to order processing, payment processing, returns, and collating personalised items ready for packing as well as other general administrative tasks.
1. A good understanding of t...