Administrative Support/Fine Officer at Plymouth Magistrates Court
Location: Plymouth Magistrates Court, St. Andrew Street, Plymouth, PL1 2DP
Contract: Full-Time, Temporary (Until 31/01/2025, with potential for extension)
Salary: £11.59 per hour, increasing to £11.88 after 12 weeks
Are you ready to make a difference in the justice system? Brook Street is offering an exciting opportunity to join the Ministry of Justice as an Administrative Support Officer at Plymouth Magistrates Court. This dynamic, fast-paced role is perfect for someone with strong people skills, the confidence to handle challenging conversations, and the ability to thrive in a structured environment.
Your Role
As an Administrative Support/Fine Officer, you'll play a vital role in the operations of Plymouth Magistrates Court, helping to enforce monetary orders and support the delivery of justice. Your responsibilities will include:
* Engaging with Customers: Communicate confidently and effectively, including handling challenging conversations with individuals regarding unpaid fines.
* Decision Making: Assist with enforcement steps for defaulters and provide advice on court procedures.
* Customer Correspondence: Handle inquiries, manage customer calls, and liaise with agencies such as bailiffs, DWP, and employers.
* Data Management: Input case details accurately, process paperwork, and support telephone debt recovery efforts.
* Team Collaboration: Work with internal teams and external agencies to ensure efficient enforcement of judicial outcomes.
* General Administration: Perform essential tasks such as photocopying, filing, archiving, and managing office communications.
What We're Looking For
This role is ideal for someone with:
* Strong People Skills: Confidence to manage challenging conversations while maintaining professionalism and empathy.
* Excellent Communication: Clear verbal and written communication to engage with customers and external agencies effectively.
* A Positive Attitude: Willingness to learn and adapt, even without prior administrative experience.
* Tech-Savviness: Familiarity with Microsoft Office tools (Outlook, Word, Excel, and Teams) is helpful, but training will be provided for government systems.
* Attention to Detail: A meticulous, organised approach to managing tasks and meeting deadlines.
Additional Information
* Background Checks: The successful candidate will need to pass a Standard DBS check and provide 3-year references.
* Contract Potential: While this role runs until 31/01/2025, extension opportunities are likely and will be confirmed closer to the contract's end date.
This is a unique opportunity to build valuable experience within the justice system, develop transferable skills, and make a meaningful impact on your community.
Ready to join the team? Apply today!
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