Aftersales Manager - Vertu Mercedes-Benz of Reading
Join our team at Vertu Mercedes-Benz of Reading as an Aftersales Manager! We are offering a competitive basic salary up to £55,000 OTE up to £80,000 depending on experience plus company car and benefits.
You will be responsible for leading a dedicated team of over 30 individuals, including Technicians, Workshop Control, and Service members, ensuring that our customers receive the highest levels of satisfaction and service quality.
Key Responsibilities:
* Manage and control costs in line with business objectives while maintaining exceptional quality standards and customer service.
* Drive continuous improvement to achieve customer satisfaction levels exceeding the manufacturer's national average.
* Monitor team performance and implement necessary improvements.
* Provide training, coaching, and ongoing support to ensure the success and development of your team.
* Guarantee adherence to the manufacturer's standards at all times.
* Ensure accurate collection and recording of customer data according to group standards.
* Maintain a safe and compliant working environment.
We are seeking an experienced Aftersales or Service Manager from a main or franchised dealership, with a proven track record of driving performance, profitability, and operational efficiency. Your leadership and people management s...