Customer Service Team Leader
Monday - Friday: 9.00AM - 5.00PM (ONE WEEKEND IN FOUR ROTA
Annual Salary between £29,000 - £33,000
What's in it for me?
People Solutions are currently recruiting for a Customer Service Team Leader to join our well-established client based in Stouport-on-Severn on a permanent basis. This is a fantastic opportunity offering a great annual salary and room to grow and progress.
What are the benefits?
* Modern working environment
* Working for a market leader
* Free site parking
* Canteen and break out area
* Career progression and development
* Team incentives
Day to Day Duties
* Manage a team of service support staff (4) and ensure they provide excellent customer service!
* Identifying/implementing potential improvements in service desk operation
* Dealing with staff HR duties
* Allocating jobs to team of service field engineers
* Develop and implement strategies to improve customer satisfaction and retention.
* Handle escalated customer inquiries and complaints.
* Collaborate with other departments to resolve customer issues.
* Monitor team performance and provide coaching and feedback.
* Create and maintain support documentation and resources.
* Conduct regular training sessions for support staff.
* Carry out daily team update meetings.
* Building relationships /liaising with key accounts attending weekly performance meetings
Essential Skills
* Proven experience in a customer support or similar role.
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Ability to negotiate and resolve conflicts.
* Proficient in using customer support software and tools.
Desirable Experience
* Previous experience in a Service support desk operation is desirable but not essential
What training is provided?
* Training is provided
Contact
Apply today by clicking below