Job Description
The Office Manager is a full-time position responsible for both managing the UK Office and providing administrative support to the UK team at Chick-fil-A, Inc. This position will report directly to a Director in the UK Team; will provide director-level support. The position typically requires 40 hours of work per week. This role requires collaboration and communication on an ongoing basis with business partners, outside vendors, Chick-fil-A Operators & License Partners.
Job Responsibilities
Key responsibilities of this role include, but are not necessarily limited to:
* Day to day Office Management Responsibilities.
* Manage calendars for multiple leaders with busy meeting, work, and project schedules.
* Organize internal meetings, working cross-functionally with administrators and professionals from all departments across the business.
* Provide ad hoc logistics planning and preparation for Department events, meetings, and other activities.
* Create and maintain the UK Teams shared calendar to include holidays across geographies, NROs (New Restaurant Openings) by country, department-wide events, and other relevant department-wide events.
* Answer, screen and return calls/emails to others on various matters and issues.
* Make travel arrangements for assigned leaders and other team members, including flights, hotels, ground transportation, and conference/seminar registrations.
* Prepare and submit all expense reports for the UK team.
* Coordinate and sometimes participate in hosting Operator Connections, International visitors and guests.
* Provide support to Field Operations and Operators including but not limited to: the coordination of Operator events, Operator Awards, registration & logistics for events, maintaining Operator records, vendor & customer enquiries and other projects related to supporting the UK team.
* Provide planning & execution support to other UK sub teams as needed in the start-up and early run phase of Chick-fil-A.
* Organize and distribute mail for the entire team, including the distribution and shipping of materials to international office locations.
* Complete various other administrative tasks and projects, as needed.
Required Qualifications
* Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
* Minimum 3 years of senior leader administrative support and general administrative experience
* Proficient with Microsoft Office Applications (must have high-level of proficiency with Outlook, including calendaring).
* Experience with various technology platforms and aptitude to learn new software.
* Strong self-starter with superior follow-through, project management and organizational skills.
* Maintain the confidentiality of information and exercise discretion in interactions with Staff, Operators and third parties.
* Ability to work autonomously with a high level of initiative, independent judgment, and attention to detail.
* Strong verbal and written communication skills.
* Ability to be flexible and adapt to changing environments.
* Ability to juggle multiple tasks and identify and set priorities with a limited degree of supervision.
* Ability to support a wide spectrum of individuals and work styles, and manage a high volume of matters, with a limited degree of supervision.
* Ability to discern needed improvements, communicate recommendations or solutions and adapt procedures and processes to effectively complete projects and meet team goals/requirements.
Preferred Qualifications
* Bachelor's Degree
* 5+ years of senior leader administrative support or general administrative experience
* Experience working in an international business context
* General experience in creating and improving business processes
* Knowledge or/familiarity with various Office 360 applications
Travel Requirements
5-10%
Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need.