We are delighted to offer an exciting opportunity for a highly motivated, innovative and enthusiastic leader to take one of three new Head of Quality Improvement (QI) roles, accountable to the Trust's Associate Director of QI within the Trust's Quality Improvement Team.
The successful candidate will be a proven leader and will be able to demonstrate experience of leading improvement within different contexts at a high level, ensuring that the Trust's QI Strategy is achieved.
As a natural communicator, the successful candidate will relish opportunities to network effectively, motivate and persuade by serving as the QI conduit within the Care Group, leading the QI Work. They will support the Trust's Quality Improvement Team in the ongoing delivery of quality improvement training and initiatives, across a wide range of services.
They will develop and deliver training opportunities and lead and develop the direct use of QI methodology to achieve the Trust's strategic goals and priorities.
The postholder will work closely with staff at all levels of the organisation, as well as service users, carers and wider Quality Improvement networks.
The post holder will serve as the conduit for all Quality Improvement activities within their Care Group, ensuring delivery of effective and efficient programmes of QI work, to drive continuous quality improvement in healthcare service delivery. They will lead improvement collaboratives and staff-led change programmes with support provided by the QI Coordinator.
The postholder will be responsible for development and delivery of the QI Strategy, providing a clear vision for the Trust with QI at the heart of everything it does.
The post holder will have considerable experience of running continuous quality improvement initiatives and staff led change programmes paying greater attention to the initiation, ongoing support and closure of projects will help more teams achieve results at a quicker rate. Using their expert skills in the Care Group and wider organisation, extensive knowledge and experience in working with quality improvement methodology, improvement science and human factors to create a movement of clinical and non clinical staff leading improvement.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Key Responsibilities:
* Co-ordinates spread and sustainability of Trust wide and staff-led quality improvement priorities as a key way of working across the Trust.
* Continuously improve and drive the Service User QI Participation strategy and approach within the Care Groups.
* Prioritises the need for all leaders to understand how improvement works and plays an active role in its adoption and success.
* Drives transformational change by creating a culture that fosters innovation and change at a team, Care Unit, Care Group and organisational level.
* Ensures there is effective governance, oversight and assurance around the Care Groups strategic quality improvement portfolio, including undertaking periodic reviews to maintain its effectiveness, affordability and achievability.
* To be responsible for the delivery of quality improvement collaborative plans and progress reports, informed by robust monitoring of milestones that demonstrate direct and indirect, qualitative and quantitative outcomes resulting from their adoption.
* Provide expert content knowledge about all aspects of continuous quality improvement and is able to act as an approachable source of knowledge to all staff.
* Lead on the preparation of papers on key strategic QI projects/collaboratives and present to relevant stakeholders.
* Have the ability to teach improvement science, quality improvement concepts, tools and techniques.
* Communicate complex information and develop relationships with all levels of clinical and non-clinical staff and also external organisations.
* Manage complex, sensitive and contentious information appropriately.
* Look for opportunities to develop all areas of work in line with a culture of continuous quality improvement.
* Understand and exploit opportunities to push the quality agenda of the organisation at all opportunities.
* Understand the wider quality agenda and exploit linkages between the different projects and colleagues involved in them.
* Coach and articulate to others the use of various improvement methods.
* Provide teaching of highly complex improvement methodology including topics including, but not limited to, LoPK, Theory of Constraints, Patient Safety, Psychology of Change, Psychological Safety, Improvement Kata, IHI White Papers, requiring use of skills developed to a high level through specific improvement science training or equivalent relevant experience.
* Providing often contentious data to clinical teams to whom the data pertains, where there are significant barriers to acceptance which need to be overcome using the highest level of interpersonal and communication skills, such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere.
* Presenting to large groups of staff (can be 100+), both internally and externally. Able to present NHC’s Quality Safety & Patient Experience Strategy, including the Quality Improvement Strategy as well as articulate wider work going on in the organisation outside of quality improvement.
* Work with Very Senior Managers and the Associate Director of Quality Improvement on the design and implementation of agreed improvement programmes.
* Foster a culture of innovative practice through active communication and engagement with a range of individuals and groups across the Trust.
* Provide a link between identified national innovations, the best available clinical and scientific research in best practice and the individuals, teams and Care Units within the Care Groups.
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