Senior IT Engineer - Birmingham - Hybrid Working
We seek an experienced Senior IT Engineer to join our IT team, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports domestic and international offices and remote workers. Our cloud-based environment uses Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a primary user base on Mac systems and a transition from Windows underway. This is an excellent opportunity for a seasoned IT professional to make a meaningful contribution. This person will essentially be leading the company's IT department.
Key Responsibilities:
1. Manage internal IT, networking, and cloud-hosted services
2. Create and maintain systems architecture documentation
3. Ensure security of data, networks, and backup systems
4. Lead hardware and software upgrades
5. Troubleshoot and resolve system issues strategically
6. Assess new technologies and conduct cost/benefit analyses
7. Oversee IT budgeting and manage the IT Helpdesk System
Requirements:
8. Extensive experience in senior IT roles, including network administration and troubleshooting
9. Expertise in managing Cisco network environments
10. Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf
11. Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems
12. Proficiency in cloud-based IT service management, particularly AWS infrastructure
13. Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto)
14. Skilled in IT ticketing systems management and record-keeping
Desirable Qualifications:
15. Apple certifications (e.g., ACSP), Jamf training, or equivalent
16. Okta Essentials training and certification
17. CCNP and/or CCNA certification or similar
18. Linux qualifications/certifications
19. Knowledge of ISO 27001 and other security standards
20. ITIL V3 Foundation certification
21. Experience managing Zoom services
Benefits:
22. 25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024)
23. Hybrid working (office and remote)
24. Tech set-up (MacBook)
25. Flexible working arrangements
26. Supported Pension Scheme
27. Life assurance at four times the salary
28. Private Medical Insurance