Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch. The main objective of this role is to provide excellent customer service to internal and external customers. This is a full-time permanent role the hours are 9-5pm. This growing company are based in Redditch and there is free onsite parking. The basic salary is £25,000 per annum. You will also receive top class training on all their products and this company isn’t scared of ambitious candidates they want someone who is keen to go the extra mile and will offer personal development for the right attitude and hard work.
Role and Responsibilities for the Customer Service Administrator position:
Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public Dealing promptly and efficiently with telephone and email queries from customers
Processing internet orders using Sage
Processing email orders using Sage
Scanning all paperwork on the system
Preparing small quotes
Providing information on part numbers etc. and some basic technical details
Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery
Maintains positive relationships with clients to ensure repeat and return customers
Displays extensive knowledge about products and services
The successful Customer Service ...