South Western Ambulance Service NHS Foundation Trust
Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Part-time hours will be considered through the flexible working application.
The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.
All shortlisted candidates will be invited to attend an assessment centre, date TBC.
*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.
Main duties of the job
Your background
* 4 GCSEs at C grade or above, including English (or equivalent)
* Good oral communication skills
* The ability to be tactful and diplomatic as required
* Prepared to work shifts (24/7 rota providing cover on weekends, nights, and bank holidays)
* Ability to work calmly under pressure
What we can offer you
* Starting salary of £26,530
* Unsocial hours enhancements (In accordance with NHS Terms and Conditions Agenda for Change section 2)
* 27 days annual leave plus additional bank holiday leave allocated
* Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
* Significant career progression opportunities within the Clinical Hub and wider trust.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive, and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes, and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return, we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Person Specification
Qualifications
* 4 GCSE's (or equivalent) at Grade C or above including English
* Experience in dealing with a diverse range of people in a customer/patient environment
* Experience in working in the voluntary or health sector
* Experience using a telephone/computer as a regular means of communication in a work environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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