Job summary
:
To providegeneral assistance to the practice team and project a positive and friendlyimage to patient and other visitors, either in person or via the telephone.Welcome, assist and direct patients in accessing the appropriate service orhealthcare profession in a courteous, efficient, and effective way.
Person Specification
Experience
Essential
1. Flexible approach to undertaking a wide variety of tasks
2. Highly Motivated
3. Experience of answering telephone calls in a high call volume environment
4. Experience of working as part of a team
5. Experience of Customer service
Desirable
6. Experience of working in a busy NHS environment
7. Experience of clinical systems, Emis web, Docman and Ask my GP