Claims Delivery Manager
Start Date: ASAP
Location: Rugeley
Hours: Full-time
Salary: £40,000 per annum
Duration: Permanent
As a Claims Delivery Manager, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly. You will play a key role in driving the business forward by redefining and delivering a market-leading property damage restoration service while maintaining high standards in health & safety and compliance.
Duties:
* Plan and manage the efficient logistics and utilisation of resources such as people, equipment, and materials to deliver high-quality jobs safely and on time, within budget expectations.
* Apply productivity controls and measures to improve margins and consistency in service delivery.
* Identify business vulnerabilities and implement strategic solutions, including developing SOPs that ensure best practices and excellent customer experiences.
* Manage people effectively, including conducting team meetings, 1-2-1s, and performance reviews.
* Engage regularly with other departments such as Regional Large Loss Director, Finance, HS&E, and Business Development to enhance collaboration.
* Work with the MCC Senior Management Team to define and achieve goals for culture, systems, and practices.
* Promote continuous improvement and analyse Key Performance Indicators (KPIs) to ...