Receptionist - Outpatients Department Henley on Thames
An opportunity has arisen for a part time keen hardworking receptionist at Townlands Memorial Hospital.
The post holder will be responsible for delivering an effective and efficient support service to the Outpatients department, to assist in the provision of quality patient care. This will include welcoming patients and being the first point of contact for patients attending the hospital. The role will involve checking the patient in, booking appointments and answering the telephone. To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships supporting in the day to day running of Outpatients.
The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions. You will be required to work individually and also within a team.
Main duties of the job
1. Greet patients when they arrive at the hospital and direct to appropriate waiting area.
2. Check patients in on GPAS.
3. Deal with enquiries from patients, relatives, members of primary and secondary care team.
4. Maintain good communication with other departments.
Job responsibilities
For further details on the job role, please refer to the Job description and person specification attached.
Person Specification
* Secondary School education
* English GCSE or equivalent
Experience
* Ability to work to tight deadlines
* Previous teamwork experience
* Keeping calm under pressure
* Previous GPAS/EPR experience
* Experience of medical terminology
Professional Skills
* Good telephone manner
* Organisational skills
Interpersonal skills
* Excellent interpersonal and communication skills
* Ability to use own initiative and make decisions
* Work as part of a team
* Ability to communicate with staff at all levels
Additional Requirements
* A flexible attitude to working practices
* Flexibility in working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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